Two renowned industry analysts, Nancee Ruzicka of Frost & Sullivan and Larry Goldman of Analysys Mason share their views on current trends shaping the telecom industry and potential growth areas for telecom companies in the nearest future.
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Throughout my professional career, I have noticed that the definition of product life-cycle management as a set of processes is limited only to the Product Specification TMF SID layer. But for the definition to be comprehensive in the context of time-to-market, introducing a new product must in fact encompass both business and technical aspects of the products. This using TMF SID terminology means that to introduce a new product, all 4 layers of TMF SID model must be defined: Offering-Product-Service (CFS/RFS) – Resource.
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The M2M market is bound to be growing, according to the research of leading analyst companies. Currently the market is still relatively small but its potential is huge. In the long run it will become a strategic segment for many communication service providers.
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Have you ever been waiting for a train that was running late? Or have you ever waited alone at a table in an elegant restaurant before your date finally arrived at the place? Then you know how frustrating it is to wait, when our schedules are tighter than ever before and time seems to go by faster than we can even notice?
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It is a common fact that mobile operators are introducing mobile applications and value added services(VAS) to increase revenue per user (ARPU). But what is interesting is that mobile applications are being used as a new weapon for customer acquisition on the saturated market.
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Designing a User Interface is a bit like dating. The first impression means everything. It’s similar with applications – no matter how many functionalities they may have, a bad user interface can make you lose interest before you even get to know them.
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The results of the survey conducted during Comarch’s annual customer meetingidentified current challenges faced by operators in the service delivery, data intelligence, product management and service quality assurance areas.
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A lot of projects currently operated by service providers are related to organization and IT transformations, especially Business Supporting Systems transformations. For a bit longer time there were also OSS and network transformations. Before attempt to answer the question set out in the title let’s take a look at why operators started to think about “transforming” the existing sensitive systems which control their business ? Why do we have so many BSS transformation project initiatives?
There are a lot of reasons…
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As you may know – quick and wide changes applied in a big, well established organization can be very creative – however, usually turn out to bedestructive. Sometimes even small modifications implemented on a large scale result in quite astonishing changes.
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When it comes to field service management, the main trends and facts describing the current situation of telecom service providers are generally described in research delivered by analytical companies such as Frost & Sullivan (i.e. a report on “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics).
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