A new wave of customer acquisition ?

Posted by Piotr Machnik | Posted in Business Models, Business Agility, Mobility & Mobile Technologies, News, Comments, Opinions, Technology Monetization | Posted on 12-01-2012

Mobile operators are also introducing mobile applications and VAS to increase ARPU but what is interesting is that mobile applications are being used as a new weapon for customer acquisition and the saturated market.

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On a date with a mobile User Interface

Posted by Konrad Uliński | Posted in Customer Experience, Mobility & Mobile Technologies, News, Comments, Opinions | Posted on 22-12-2011

Designing a User Interface is a bit like dating. The first impression means everything. It’s similar with applications – no matter how many functionalities they may have, a bad user interface can make you lose interest before you even get to know them.

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Comarch’s User Group Survey identifies order-to-cash as a key challenge faced by operators

Posted by Malgorzata Siwiec | Posted in Approach & Visionary, Business Models, Business Agility, Customer Experience, News, Comments, Opinions | Posted on 15-12-2011

The results of the survey conducted during Comarch’s annual customer meetingidentified current challenges faced by operators in the service delivery, data intelligence, product management and service quality assurance areas.

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The eternal question – repair or replace?

Posted by Krzysztof Kwiatkowski | Posted in Approach & Visionary, Customer Experience | Posted on 28-11-2011

A lot of projects currently operated  by service providers are related to organization and IT transformations, especially Business Supporting Systems transformations. For a bit longer time there were also OSS and network transformations. Before attempt to answer the question set out in the title let’s take a look at why operators started to think about “transforming” the existing sensitive systems which control their business ? Why do we have so many BSS transformation project initiatives?

There are a lot of reasons…

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Escape from frequency migration havoc

Posted by Andrzej Ambrożewicz | Posted in Networks and Services, News, Comments, Opinions | Posted on 14-11-2011

As you may know – quick and wide changes applied in a big, well established organization can be very creative – however, usually turn out to bedestructive. Sometimes even small modifications implemented on a large scale result in quite astonishing changes.

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4 Facts about Telco field services

Posted by Szymon Uczciwek | Posted in Business Models, Business Agility, Mobility & Mobile Technologies, Networks and Services, News, Comments, Opinions | Posted on 12-10-2011

When it comes to field service management, the main trends and facts describing the current situation of telecom service providers are generally described in research delivered by analytical companies such as Frost & Sullivan (i.e. a report on “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics).

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My take a ways from the Mobile Broadband World conference

Posted by Jakub Załuski Kapusta | Posted in Networks and Services, News, Comments, Opinions | Posted on 27-09-2011

I recently attended the Mobile Broadband World conference in Berlin, where I had the chance to present a case study based on our NGNP solution for E-Plus, Germany.

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Customer experience through the eyes of an average subscriber

Posted by Malgorzata Siwiec | Posted in Approach & Visionary, Networks and Services, News, Comments, Opinions | Posted on 19-09-2011

Customer experience has been a buzzword for a while now. When I started doing some research on the subject I came across articles as old as 2007 (!). However, the topic is evolving and it still seems to be generating a lot of discussion in the telecom industry. Various polls and surveys conducted by analysts from companies such as Frost & Sullivan or Yankee Group all confirm that now more than ever operators are seeing the importance of customer experience as their differentiator on the market. There are however some differences in the ways, in which customer experience is understood by both telecom operators and their software providers.

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Telework – an unexploited niche for telecom operators?

Posted by Paweł Lamik | Posted in Approach & Visionary, Business Models, Business Agility, Mobility & Mobile Technologies, News, Comments, Opinions | Posted on 25-05-2011

Have you ever woken up and experienced that “Oh no, not again!” feeling, knowing you’re about to spend an hour in a huge traffic jam, nine hours in the office, then again an hour in a traffic jam? If you did, perhaps you’ve heard of telework – the idea of working remotely and substituting work travels and commuting with telecommunications.

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Billing in the shadow of the Acropolis

Posted by Krzysztof Kwiatkowski | Posted in Approach & Visionary | Posted on 28-04-2011

Krzysztof.KwiatkowskiI just returned from the two day ETIS Billing Working Group workshop. This time it was hosted by OTE in Athens. In the shadow of the amazing architectural achievement we know as Acropolis, we sat and discussed contemporary strategic and technical problems of telecom businesses.

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