Where should operators invest? Where to seek new revenues? Frost & Sullivan and Analysys Mason answer these questions.

Posted by Konrad Uliński | Posted in Approach & Visionary, Business Models, Business Agility, News, Comments, Opinions, Revenue Management, Technology Monetization | Posted on 09-05-2012

Two renowned industry analysts, Nancee Ruzicka of Frost & Sullivan and Larry Goldman of Analysys Mason share their views on current trends shaping the telecom industry and potential growth areas for telecom companies in the nearest future.

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Order-to-cash vs. product life-cycle management

Posted by Łukasz Mendyk | Posted in Approach & Visionary, Business Models, Business Agility, Networks and Services, News, Comments, Opinions | Posted on 12-04-2012

Throughout my professional career, I have noticed that the definition of product life-cycle management as a set of processes is limited only to the Product Specification TMF SID layer. But for the definition to be comprehensive in the context of time-to-market, introducing a new product must in fact encompass both business and technical aspects of the products. This using TMF SID terminology means that to introduce a new product, all 4 layers of TMF SID model must be defined:  Offering-Product-Service (CFS/RFS) – Resource.

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Service Providers Independence Through M2M*

Posted by Krzysztof Kwiatkowski | Posted in Business Models, Business Agility, News, Comments, Opinions | Posted on 14-03-2012

The M2M market is bound to be growing, according to the research of leading analyst companies. Currently the market is still relatively small but its potential is huge. In the long run it will become a strategic segment for many communication service providers.

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How much time (to market) do you have?

Posted by Malgorzata Siwiec | Posted in Approach & Visionary, Business Models, Business Agility, Customer Experience, Revenue Management, Technology Monetization | Posted on 13-02-2012

Have you ever been waiting for a train that was running late? Or have you ever waited alone at a table in an elegant restaurant before your date finally arrived at the place? Then you know how frustrating it is to wait, when our schedules are tighter than ever before and time seems to go by faster than we can even notice?

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A new wave of customer acquisition ?

Posted by Piotr Machnik | Posted in Business Models, Business Agility, Mobility & Mobile Technologies, News, Comments, Opinions, Technology Monetization | Posted on 12-01-2012

It is a common fact that mobile operators are introducing mobile applications and value added services(VAS) to increase revenue per user (ARPU). But what is interesting is that mobile applications are being used as a new weapon for customer acquisition on the saturated market.

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On a date with a mobile User Interface

Posted by Konrad Uliński | Posted in Customer Experience, Mobility & Mobile Technologies, News, Comments, Opinions | Posted on 22-12-2011

Designing a User Interface is a bit like dating. The first impression means everything. It’s similar with applications – no matter how many functionalities they may have, a bad user interface can make you lose interest before you even get to know them.

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Comarch’s User Group Survey identifies order-to-cash as a key challenge faced by operators

Posted by Malgorzata Siwiec | Posted in Approach & Visionary, Business Models, Business Agility, Customer Experience, News, Comments, Opinions | Posted on 15-12-2011

The results of the survey conducted during Comarch’s annual customer meetingidentified current challenges faced by operators in the service delivery, data intelligence, product management and service quality assurance areas.

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The eternal question – repair or replace?

Posted by Krzysztof Kwiatkowski | Posted in Approach & Visionary, Customer Experience | Posted on 28-11-2011

A lot of projects currently operated  by service providers are related to organization and IT transformations, especially Business Supporting Systems transformations. For a bit longer time there were also OSS and network transformations. Before attempt to answer the question set out in the title let’s take a look at why operators started to think about “transforming” the existing sensitive systems which control their business ? Why do we have so many BSS transformation project initiatives?

There are a lot of reasons…

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Escape from frequency migration havoc

Posted by Andrzej Ambrożewicz | Posted in Networks and Services, News, Comments, Opinions | Posted on 14-11-2011

As you may know – quick and wide changes applied in a big, well established organization can be very creative – however, usually turn out to bedestructive. Sometimes even small modifications implemented on a large scale result in quite astonishing changes.

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4 Facts about Telco field services

Posted by Szymon Uczciwek | Posted in Business Models, Business Agility, Mobility & Mobile Technologies, Networks and Services, News, Comments, Opinions | Posted on 12-10-2011

When it comes to field service management, the main trends and facts describing the current situation of telecom service providers are generally described in research delivered by analytical companies such as Frost & Sullivan (i.e. a report on “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics).

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