12
Mobile operators are also introducing mobile applications and VAS to increase ARPU but what is interesting is that mobile applications are being used as a new weapon for customer acquisition and the saturated market.
22
Designing a User Interface is a bit like dating. The first impression means everything. It’s similar with applications – no matter how many functionalities they may have, a bad user interface can make you lose interest before you even get to know them.
15
The results of the survey conducted during Comarch’s annual customer meetingidentified current challenges faced by operators in the service delivery, data intelligence, product management and service quality assurance areas.
28
A lot of projects currently operated by service providers are related to organization and IT transformations, especially Business Supporting Systems transformations. For a bit longer time there were also OSS and network transformations. Before attempt to answer the question set out in the title let’s take a look at why operators started to think about “transforming” the existing sensitive systems which control their business ? Why do we have so many BSS transformation project initiatives?
There are a lot of reasons…
14
As you may know – quick and wide changes applied in a big, well established organization can be very creative – however, usually turn out to bedestructive. Sometimes even small modifications implemented on a large scale result in quite astonishing changes.
12
When it comes to field service management, the main trends and facts describing the current situation of telecom service providers are generally described in research delivered by analytical companies such as Frost & Sullivan (i.e. a report on “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics).
27
I recently attended the Mobile Broadband World conference in Berlin, where I had the chance to present a case study based on our NGNP solution for E-Plus, Germany.
19
Customer experience has been a buzzword for a while now. When I started doing some research on the subject I came across articles as old as 2007 (!). However, the topic is evolving and it still seems to be generating a lot of discussion in the telecom industry. Various polls and surveys conducted by analysts from companies such as Frost & Sullivan or Yankee Group all confirm that now more than ever operators are seeing the importance of customer experience as their differentiator on the market. There are however some differences in the ways, in which customer experience is understood by both telecom operators and their software providers.
25
Have you ever woken up and experienced that “Oh no, not again!” feeling, knowing you’re about to spend an hour in a huge traffic jam, nine hours in the office, then again an hour in a traffic jam? If you did, perhaps you’ve heard of telework – the idea of working remotely and substituting work travels and commuting with telecommunications.
28
I just returned from the two day ETIS Billing Working Group workshop. This time it was hosted by OTE in Athens. In the shadow of the amazing architectural achievement we know as Acropolis, we sat and discussed contemporary strategic and technical problems of telecom businesses.
